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The Inmates Are Running the Asylum
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Product details
Hardcover: 288 pages
Publisher: Sams; 1 edition (March 23, 1999)
Language: English
ISBN-10: 0672316498
ISBN-13: 978-0672316494
Product Dimensions:
6.3 x 1 x 9.5 inches
Shipping Weight: 1.5 pounds (View shipping rates and policies)
Average Customer Review:
3.9 out of 5 stars
142 customer reviews
Amazon Best Sellers Rank:
#253,781 in Books (See Top 100 in Books)
While I agree with many things Alan Cooper says about the challenges of designing user friendly technologies for normal end users, I think his attitude is a bit pessimistic about how engineers and programmers design technologies that are yet to come... I think it is better to encourage Universities and Colleges to require a certain amount of technical support and customer support courses in additional to standard social sciences courses required for a typical science major for Engineering and computer science students to graduate... This should also be required for any student who hopes to get into any field of study where work in this field would affect end users of products and services rendered to them. Engineers and Technical workers need to take responsibility for their work and help end users with their products. Furthermore, licensing for Engineers and Technical workers should not only require ability to design products and technologies (i.e. traditional assessment materials), but also require ability to communicate effectively with end users and support their products and technologies. This might be a great book for young students in high school and college who want to study Engineering, IT Services, Computer Sciences or related fields.
Cooper has done a good job of pointing out common problems in software design. The book is well written, with interesting examples and anecdotes to illustrate the author's points. While most of the book focuses on "off the shelf" products, I think the author's arguments are even more relevant to custom software development. If you already believe that software is poorly designed, this book is unlikely to be a revalation to you. It will, however, give you some ammunition to use in discussions with "apologists".I agree with the earlier reviewer, who said that the people most needing to read it probably won't. This would seem to be a great book for development managers and purchasers of software, but I think the only people likely to read the whole thing are professional developers.I have two criticisms of the book (for which I give it 4 out of 5 stars): too often it comes across as an advertisement for the author's company; and I would have appreciated more "how-to" information. To this latter point, the author himself says in his preface that he had intended to write a "how-to" book, but was talked into writing a "business case" book instead. I hope that he will soon follow up this effort with the planned "how-to" book.A final question -- what is with these 1 star reviews? I've read a few of them now, for different books, and I have to question whether the reviewer has even read the book. If so, they seem to have completely missed the point. At the very least, if giving a 1 star review, please provide some detailed criticisms so I can decide whether I am likely to share your opinion.
From a software engineer's perspective, this book is fairly on point. However, it does come off a bit as an extended personal rant against engineers involved in the design of devices and systems the author has interacted with and only provides perfunctory guidance on how to improve things. Suggested read from an HCI professor, it makes a point but isn't as informative as one would hope.
This was a textbook for my Interaction Design class, but the ideas are valid in boat loads of circumstances. I highly recommend it to everyone, in fact, not just programmers and designers. While you're at it, be sure to pick up The Paradox of Choice: Why More Is Less, which solidifies his ideas from the consumer side of things.I'm a junior high teacher by trade, so I'm going to particularly recommend it to teachers. Students, just like tech consumers, come in a variety of levels of understanding. One of the biggest challenges is to cater a lesson to smart students, slow students, and all the students in between. Teachers, like programmers, like all of us, tend to assume that others' experience is similar to their own, so they plan with themselves in mind. This book helps explain how to break out of that mentality and design for everyone.
I like Alan Cooper. He is entertaining, thoughtful and has numerous amusing anecdotes and analogies. He is a "voice sounding in the wilderness" in the software community about usability. Unfortunately, I think his point is lost somewhat in the marketing message and sensationalism of this book. Who is the book written for - the software developer or the frustrated user? The first chapter sounds like a Luddite rebellion against computers. It is hard to imagine the person writing that chapter as a computer professional. Using the analogy of a secretary who doesn't know how to save files to a folder as an example of poor design is blaming the programmer for poor training. True, software is often developed by programmers who barely get real requirements, develop in a vacuum and then force feed the end result to the user. And ironically, Alan Cooper invented Visual Basic, which ushered in Rapid Application Development (RAD) programming (good!) but adds the tendency for quick prototype demos to get shipped as "Version 1.0" because the CEO or CIO says,"hey it works now" (bad!).These shortcomings are not solved by adding a layer of another design person partially disconnected from the user, or making the screen prettier. It is by adapting the Extreme Programming/Agile programming methods of including the user in everything from design to testing, so the software reflects how the user does business.I still liked the book, just not clear on the message.
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